This year, SPS Madrid 2020 was rebranded to “Microsoft 365 Madrid Virtual”. 2 days of awesome presentations were presented, all via Youtube livestreamed! Big kudos to the people that organised it!
Jussi Mori and me did our Blame The End User style webcast to give top tips to unscrew-up the user adoption in Office 365!
While I love to speak in front of an audience, the benefit of doing webinars is that they can be recorded and embedded! This way, I only need to give a session once in order to reach the maximum amount of people!
I don’t have time to watch that video! Give me the nuggets!
Our 5 top tips to unscrew-up user adoption, in no particular order!
Digital literacy
Make sure your users can feel comfortable when working with IT! How? Find the gaps (where people need training), share tips, organise a techbar or other ways to get them up to speed.
Finding the right sponsor
It is the project sponsor who should be most concerned about the end users and how they can serve towards the value chain the business serves
Importance
Covid gave everything a new perspective..
ROI
What is more expensive? Train your users? Or not train them ?
Complexity
Approach it like an Agile project. MAke use of models like the PROSCI ADKAR model.
