The guys over at McKinsey put together a piece about the types of knowledge workers matched to a tagcloud of E2.0 functionalities.
The graphic’s multilevel approach to improving collaboration is based on the following steps:
1) classify workers by their workflow profile – the daily activities they do to perform their job
2) match new technologies to the workflows to extend collaboration efforts, improve effectiveness, and reduce inefficiencies
Click here for the interactive application
Their take is to organise your knowledge workers into categories.
Companies can best do this by
1) understanding the specific requirements of interactive tasks;
2) identifying which tasks create disproportionate value for the organization;
3) determining the types of inefficiencies and wasted efforts that bog down many interactions
