Office 365 Distilled EP 41: Hot and Sweaty Success Indicators

In the midst of a heatwave, Marijn and Steve talk about success indicators. Measuring success in collaboration, happiness and experiences might be more tricky than we imagine.

What is your Office 365 vision ?

Before you set off on your Office 365 journey, you need to define a vision on where you want your destination to be. What would be the defining moment of success for your organisation? A lot has been written (and said on our podcast too) about coming up with a vision for your implementation. Or do you just want to roll out Office 365 because everyone else is doing it too? Next to this vision is also the cost of reaching that dream state.

What are your projects like? Would they be:
– Getting rid of technical debt?
– Lowering your IT infrastructure costs and licensing?
– Business focused projects
– Drive more efficiency
– Better governance and compliance around industry regulations
– Reducing carbon footprint by moving to a datacenter

With Covid well under way, moving to the cloud might be the lifeline to have your company succeed.

How do you measure the success of that vision ?

If you look at Formula 1 for example: The definition of success is being the first car across the finish line at the end of the race. Or winning the championship at the end of the season. There is a specific target that they can work towards. A date and a result.

There is variety on how they choose to move forward: focus more on engines, chassis, tires or strategy defines the way how they want to achieve that level of success.

Taking this back to Office 365 is more difficult. For example: how do you measure collaboration? If you want to collaborate better and more, how would you go about and start to measure it?

Lowering costs on IT is pretty simple to measure.

But happiness is a very deceiving factor. It is hormonally driven and goes up and down. Marijn has been reading the Sapiens book and gets all kind of knowledge from it.

Experience might be a better success indicator, although it still is very perceptive. How is your experience now in Teams versus what you had in Skype? Maybe nobody agreed with what was said in the meeting, but how did the technical delivery of the meeting go?

What about moving people from a fileshare to SharePoint ? Can they find the right documents faster? Is browsing through files a faster experience then in the fileshare?

How do you go and get values for your indicator? Sending out a questionnaire can be a valid way. Measuring functionality being used is even better.

Change is a big part of reaching that vision

Users tend to make it difficult to reach that vision in time. People still have problems with things that have been rolled out.

What about new functionality that is coming out? Did anyone ask for Outlook Spaces? How do you sell this to the management?


On a beautiful night, we are sitting outside to taste a Bercloux: a young French whisky that had a Pineau de Charentes finish. A warming brown color gives way to a very sweet taste. Not a lot of vanilla but a great fresh orange and a fruit salad.


About: Marijn

Marijn Somers (MVP) has over 14 years experience in the SharePoint world, starting out with SP2007. Over the years the focus has grown to Office 365, with a focus on collaboration and document management. He is a business consultant at Balestra and Principal Content Provider for "Mijn 365 Coach" that offers dutch employee video training. His main work tracks are around user adoption, training and coaching and governance. He is also not afraid to dig deeper in the technicalities with PowerShell, adaptive cards or custom formatting in lists and libraries. You can listen to him on the biweekly "Office 365 Distilled" podcast.

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