Blame the enduser: Top tips to unscrew-up user adoption in Office 365 (live from M365MADVirtual)

This year, SPS Madrid 2020 was rebranded to “Microsoft 365 Madrid Virtual”. 2 days of awesome presentations were presented, all via Youtube livestreamed! Big kudos to the people that organised it!
Jussi Mori and me did our Blame The End User style webcast to give top tips to unscrew-up the user adoption in Office 365!

While I love to speak in front of an audience, the benefit of doing webinars is that they can be recorded and embedded! This way, I only need to give a session once in order to reach the maximum amount of people!

I don’t have time to watch that video! Give me the nuggets!

Our 5 top tips to unscrew-up user adoption, in no particular order!

Digital literacy

Make sure your users can feel comfortable when working with IT! How? Find the gaps (where people need training), share tips, organise a techbar or other ways to get them up to speed.

Finding the right sponsor

It is the project sponsor who should be most concerned about the end users and how they can serve towards the value chain the business serves


Covid gave everything a new perspective..


What is more expensive? Train your users? Or not train them ?


Approach it like an Agile project. MAke use of models like the PROSCI ADKAR model.

About: Marijn

Marijn Somers (MVP) has over 14 years experience in the SharePoint world, starting out with SP2007. Over the years the focus has grown to Office 365, with a focus on collaboration and document management. He is a business consultant at Balestra and Principal Content Provider for "Mijn 365 Coach" that offers dutch employee video training. His main work tracks are around user adoption, training and coaching and governance. He is also not afraid to dig deeper in the technicalities with PowerShell, adaptive cards or custom formatting in lists and libraries. You can listen to him on the biweekly "Office 365 Distilled" podcast.